This Privacy Guide applies to both information collected through our website and information collected during in-person visits to our center.
At the Pregnancy Help Center, your trust matters to us. This guide explains how we handle the personal and health-related information you share with us and outlines your options regarding that information.
OUR COMMITMENT TO YOUR PRIVACY
We understand that information about your health and care is deeply personal. While we are not a healthcare provider regulated by the Health Insurance Portability and Accountability Act (HIPAA), we voluntarily take steps to safeguard your information and handle it responsibly.
This guide applies to information collected during your visits to our center, including care provided by our staff, volunteers, and contractors.
We are committed to:
- Keeping your personal and health-related information private
- Clearly explaining our privacy practices
- Respecting your preferences on how your information is used and shared
WHY WE COLLECT INFORMATION
When you come to us for care, we will keep a record of your visit. This may include details about your symptoms, test results, conversations, and services provided. This information helps us support your well-being and ensure continuity of care.
TYPES OF INFORMATION WE COLLECT
Depending on your interaction with us, we may collect:
- Identifiers (such as name, phone number, email, and address);
- Health-related information you choose to share
- Appointment and service history
- Communications with our staff
- Internet or electronic activity (such as website usage data)
Some of this information may be considered “sensitive personal information” under California law.
HOW WE MAY USE AND SHARE YOUR INFORMATION
We only use or share your information when it is necessary for your care or related administrative purposes. Examples include:
- Coordinating and providing care or services you request
- Managing our clinic operations, staff and volunteer training, and improving services
- Reminding you of appointments or follow-up needs
- Informing you about services or resources that may be relevant to your care
- Working with trusted partners who assist us in service delivery, under confidentiality expectations
We may share information with the following categories of recipients:
- Service providers (such as IT, scheduling, or communication platforms
- Staff, volunteers, and contract hires involved in your care
- Legal or regulatory authorities when required by law
We do not use your information for marketing or fundraising without your explicit permission. We do not sell or share your personal information as those terms are defined under California law.
In rare situations, we may be required to share information by law. These include:
- If we believe there is a serious threat to your safety or someone else’s
- To report abuse, neglect, or certain communicable diseases
- In response to a court order, subpoena, or other legal obligation
YOUR PRIVACY PREFERENCES
You have choices about how your information is shared. You may request:
- That we limit or not share your information in specific ways
- To communicate with you through alternate methods or addresses
- A copy of the personal or health information we maintain about you
- Corrections to information you believe is inaccurate (If we decline your request, we will provide a reason.)
- A summary of how your information has been shared, when applicable
We will verify your identity before fulfilling any request and respond within the time required by law. You may update your privacy preferences in writing at any time. Please note that we will honor your preferences whenever possible, unless required by law to share the information.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident you have the right to:
- Request to know what personal information we collect, use, and share
- Request access to a copy of your personal information
- Request deletion of your personal information, subject to certain exceptions
- Request correction of inaccurate personal information
- Limit the use of sensitive personal information, where applicable
- Not be discriminated against for exercising your privacy rights
To make a request, please contact us using the information listed below. We will verify your identity before responding.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal and health-related information only for as long as necessary to fulfill the purposes described in this guide, unless a longer retention period is required or permitted by law.
INFORMATION WE COLLECT ONLINE
We may collect the following when you use our site:
- Contact information (e.g., name, phone number, email)
- Appointment requests or inquiries
- Basic health-related details you choose to share
- Website usage information (e.g., IP address, browser type, pages visited)
We use your information to:
- Schedule and manage appointments
- Respond to your questions or requests
- Improve website performance
- Comply with applicable state or local regulations
We do not sell or rent your personal information. We may share data only with:
- Trusted service providers (e.g., scheduling platforms, IT support)
- Regulatory or legal authorities if required by law
All service providers we work with are contractually obligated to protect your information.
While we are not governed by HIPAA, we use industry-standard security measures to protect the information you submit through our website, including encrypted forms and secure data storage.
IMMIGRATION INFORMATION
We provide services regardless of your immigration status. We do not ask for or collect information about your immigration status.
If you choose to share information about your immigration status with us, we will keep that information private and will not share it with immigration authorities.
We will only disclose such information if we are legally required to do so, such as in response to a valid court order or other legal obligation.
CHANGES TO THIS GUIDE
We may update this privacy guide from time to time. The most current version will always be available at our locations and on our website at www.phctorrance.org. Updates will apply to all records we maintain, including those created before the changes.
CONTACT INFORMATION
If you have questions, concerns, or would like to make a request regarding your information, please contact:
Privacy Officer
Pregnancy Help Center
Clinic Phone: (310) 320-8976
24-Hour Help Line: (310) 787-4357
Email: csdirector@phctorrance.org
We will not deny services, retaliate, or penalize you for raising a concern or making a privacy-related request.
LOCATIONS COVERED BY THIS GUIDE
- Parent Clinic
1311 Crenshaw Blvd., Suite A.
Torrance, CA 90501 - Satellite Clinic
19000 Hawthorne Blvd., Suite 200
Torrance, CA 90503
You may request a copy of this Privacy Guide at any time.
